We aim to dispatch all orders within 2-5 working days.

In addition to our dispatch duration of 2-5 working days, shipping duration estimations are as follows: Royal Mail aim for the following UK delivery timelines:

Tracked 24 – delivery aim 24 hours

Tracked 48 – delivery aim 48 hours

1st Class and Signed for 1st Class – delivery aim 1 day

2nd Class and Signed for 2nd Class – delivery aim 2-3 days

Royal Mail delivers from Monday to Saturday, excluding bank holidays. Delays with Royal Mail are possible. Please let us know if your order hasn’t arrived within two weeks of the dispatch confirmation email - please check your junk if you have not received this and we will investigate this for you. If your order is damaged or lost, this must be raised with us within 10 weeks from dispatch. Unfortunately, we cannot process a replacement or refund beyond 10 weeks from dispatch.

In addition to our dispatchduration of 2-5 working days, shipping duration estimations are as follows:

Royal Mail aim for the following International delivery timelines:

International standard, tracked and signed – delivery aim 3-5 business days for Europe and 5-7 business days for the rest of the world

Delays with Royal Mail are possible. Please let us know if your order hasn’t arrived within four weeks of the dispatch confirmation email - please check your junk if you have not received this) and we will investigate this for you. If your order is damaged or lost, this must be raised with us within 10 weeks from dispatch. Unfortunately, we cannot process a replacement or refund beyond 10 weeks from dispatch. For all international orders, we recommend you choose the tracked shipping option as this tends to be quicker and tracking will give you visibility of the shipping progress of your order.

Customers are responsible for any customs or import taxes that may apply in their country. Any delays due to items being held at customs are out of our control.

Customers are responsible for any currency exchange charges on purchases made in non-GBP currencies. Please contact your bank or PayPal directly for any queries relating to exchange rates or bank charges. We do not have any authorisation or control over these charges.

We are unable to refund any of the charges mentioned here in the evenof a return being processed.

We ship all orders from the UK via Royal Mail. Postage is calculated at checkout after you enter your shipping address, taking into consideration your parcel size and weight, your location, the current Royal Mail UK rates and the shipping option you choose.

We offer the following options to allow you flexibility:

UK 1st Class

UK 2nd Class

UK Signed for

International Tracked

On the final checkout page, you can enter an active discount code into the field under the total price and select ‘Apply’. Please be aware that only one discount code can be used per order. Discount codes can be used alongside gift cards.

On the final checkout page, you can enter a gift card code into the field under the total price and select ‘Apply’. Gift cards can be used alongside discount codes.

We are so grateful for your interest and would love to know what you’re looking for. Please get in touch at hello@cosystitchigco.com to discuss your requirements.

Yes, they are emailed to you once you have made a purchase. Please check your junk folder.

Digital PDF patterns cannot be changed, cancelled or returned as they are delivered instantly.

No, we provide a counted cross stitch pattern on card for you to follow, with blank aida fabric for you to stitch the design onto.

We include full colour pattern cards with symbols in our kits.

Unfortunately, we do not sell completed pieces. We design and produce patterns and kits for you to create something beautiful whilst enjoying the wonderful benefits of cross stitch.

Unfortunately, we do not currently accept commissions for individuals. However, we are open to creating custom pieces for brands who wish to then purchase wholesale kits of the custom design. Please get in touch at hello@cosystitchigco.com to discuss your requirements.

We process orders quickly so please contact us at hello@cosystitchigco.com as soon as possible and we will do our best to amend your order for you. However, if the order has been dispatched, you will need to follow our returns procedure outlined below.

Digital PDF patterns cannot be changed or cancelled as these are delivered instantly.

Customers are responsible for inputting the correct shipping address at checkout. We process orders quickly so please contact us at hello@cosystitchigco.com as soon as possible if you need to amend your delivery address, and we will do our best to amend your order for you. If an item is sent to the wrong destination and cannot be recovered, unfortunately, we are not responsible and therefore cannot issue a refund. If the item is returned to us by Royal Mail then we can offer a refund or replacement (excluding the postage costs).

We hope that you love your item(s) from us but if you change your mind and would like to make a return, we require the item(s) to be returned within 30 days of delivery to you. Please contact us at hello@cosystitchigco.com to organise a return.

All products must be returned to us in resaleable condition, unopened and in their original packaging. When posting an item back to us, please include a copy of your order details inside the package and obtain proof of postage from the Post Office, as you are responsible for the item until it reaches us. We are unable to refund postage costs unless the item is faulty. 

In the unlikely event an item is faulty when it arrives, please contact us and we will be happy to organise a replacement or refund.

If your order is damaged or lost, this must be raised within 10 weeks from dispatch. Unfortunately, we cannot process a replacement or refund beyond 10 weeks from dispatch.

Digital PDF patterns cannot be returned as these are delivered instantly.

Our kits and PDF patterns are for personal use only. Please do not re-sell, distribute or replicate our kits, finished pieces or patterns in any form.